Frequently Ask Questions

A. What is Pronetio.com? 

Pronetio.com is an online ecommerce platform that offers a wide range of products, including hardware, consumer electronics, gaming peripherals, home appliances, automotive, and lifestyle technology, Pronetio offers comprehensive e-commerce solutions for businesses, encompassing marketing, supply chain, and technical support within a unified platform.

B. How do I place an order on Pronetio.com? 

To place an order, simply browse through our products, select the items you want, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

C. Is it safe to shop on Pronetio.com? 

Yes, Pronetio.com takes security seriously. We use industry-standard encryption to protect your personal information, and our payment gateways are secure.

Ordering and Payments:
A. What payment methods are accepted? 

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can find the complete list during the checkout process.

B. Can I modify or cancel my order after it has been placed? 

Once an order is placed, modifications or cancellations may not be possible. Please contact our customer support immediately for assistance.

Shipping and Delivery:

A. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
What are the shipping options and delivery times?

B. We offer various shipping options. Delivery times depend on your location and the shipping method selected. You can find estimated delivery times during checkout.

C. Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs and delivery times vary based on the destination.

Returns and Refunds:

A. What is your return policy?

We have a 1 day return policy. If you’re not satisfied with your purchase, you can initiate a return within this period. Please check our Returns page for more details.

B. How do I return a product?

To return a product, please contact our customer support team. They will guide you through the return process.

C. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Account and Privacy:

A. How do I create an account on Pronetio.com?

You can create an account by clicking on the “Sign Up” or “Create Account” link on the website. Follow the prompts to fill in your information.

B. Is my personal information secure?

Yes, we take privacy seriously. Your personal information is stored securely and used only for order processing and communication purposes. Refer to our Privacy Policy for more details.
Contact and Support:

B. How can I contact Pronetio.com customer support?

You can reach our customer support team through 

Email; info@pronetio.com 

Phone number; 0704 827 4703, 

or by using the contact form on our website. Visit the Contact Us page for more information.

C. Do you have a physical store?

Currently, Pronetio.com operates exclusively online, and we do not have physical retail locations.